DELIVERY

The products that have been paid for will be delivered to the Customer within the period specified in the confirmation after the purchase has been made.

Delivery is made only after the customer has placed the order and after the visible payment on our transaction account.

Except in exceptional circumstances, we will endeavor to deliver the order before the date specified in the confirmation received after the purchase is made or, if no delivery date is specified, within the estimated time frame specified when selecting the delivery method, and in any case within a maximum of 30 days from the date of purchase.

After processing the order, the Customer receives a notification by e-mail with the invoice at the time of dispatch of the shipment from www.eveilleurparfums.com and after that information about the status of his shipment from the delivery service.

Delivery is made by the Seller by hiring a reputable delivery service. Regular delivery is made to the entrance to the residential building of the desired address. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer is located, but to the entrance of the building.

In the event that the Seller is not able to deliver the purchased product within the stated deadlines, he will inform the Buyer about this in order to agree on a new delivery deadline. In this case, the Buyer has the right to terminate the Agreement.

Delivery is made to the Customer's address indicated during the order and exclusively to the person designated by the Customer as the recipient when placing the order.

Collection can only be done from the person designated as the recipient upon presentation of an identification document.

In case the Customer does not present a personal identification document (identity card or passport), the delivery service is not obliged to deliver the ordered product.

With his signature upon collection, the customer confirms that he has collected the package in an undamaged condition. After the Customer has collected the package, the delivery service is not responsible for any complaints, damage or reduction of the contents of the received package, except with proof that the damage did not occur after delivery.

In cases where a product different from the one he bought was delivered to the customer, he has the right to deliver the ordered product, and if this is not possible, the customer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the cost of returning the product, and is obliged to return incorrectly delivered product.

During delivery, along with the purchased product, the Customer receives all the documents that accompany the product, the invoice, and the receipt of the shipment, which he is obliged to sign. By signing the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.

If the Buyer is not at home at the time of delivery, he will be left with a message about the attempted delivery and instructions for picking up the shipment.

If the Buyer does not pick up the shipment within 5 working days of receiving the message about the delivery attempt with instructions for picking up the shipment (not counting the day on which the message was left), then the ordered product is returned to the Seller.

In this case, it is considered that the Customer has canceled the order and receives a refund of the paid funds. We are not responsible for incorrectly written delivery information by the Customer and if the shipment is returned to us due to such an error, we will return the money to you in the same way we received it.

The returned amount of money will be reduced by the cost of postage that we had to pay due to incorrect data left by the Buyer.

There is a possibility of collecting customs duties and taxes when the shipment arrives in your country.

All costs related to customs and taxes are paid by the recipient of the shipment. La Libellule d.o.o. for production, services and trade has no control over these costs.