TERMS OF USE

TERMS OF USE



Information about the trading company

La Libellule d.o.o. for production, services and trade
Petra Zoranić Street 23
20350 Metković

Email:
info@eveilleurparfums.com


Working hours: the webshop is open for orders from 0-24, and questions related to web shopping can be sent to e-mail: info@eveilleurparfums.com



The company is registered in the commercial register of the Commercial Court in Dubrovnik, number: Tt-22/2439-2

Account at Erste&Steiermärkische Bank dd, Zagreb, Croatia

IBAN: HR1024020061101135118 SWIFT: ESBCHR22


Amount of the company's share capital: EUR 2,654.46 paid in full

Member of the company management: Dajana Jukić

Identity number: 090043216
OIB: 15644829398


Personal data protection officer
Address and place of work: Ulica Petra Zoranića 23
Official email: info@eveilleurparfums.com



The consumer, in the capacity of buyer, enters into a sales contract with the company La Libellule d.o.o. for production, services and trade, Ulica Petra Zoranića 23, 20350 Metković (hereinafter: Seller) in the capacity of seller.

When it comes to legal entities, as customers they are subject to the Law on Obligatory Relations and the Law on Electronic Commerce, and the Law on Consumer Protection does not apply to them.

The sections of these Terms of Use on material product defects, complaints and the right to unilateral termination do not apply to legal entities as customers. In the mentioned cases, the relevant provisions of the Law on Obligations and the Law on Electronic Commerce are applied. The seller can, according to his choice, provide the legal entity with the rights that the buyer who is a consumer has in each specific case.

The conclusion of sales contracts through the website www.eveilleurparfums.com is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of directives and regulations of the European Union. The conclusion of a contract via the website www.eveilleurparfums.com constitutes a distance contract.

These Terms of Use also represent a pre-contractual notification in the manner regulated by the Consumer Protection Act.

Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and electronic mail.



In the following text of the Terms of Use, for better clarity and understanding of the text, we state the meaning of the terms specified in these Terms.

In this sense, the Seller is the trading company La Libellule d.o.o. for production, services and trade
Ulica Petra Zoranića 23, 20350 Metković, OIB: 15644829398

The website owned by the Seller means www.eveilleurparfums.com

A customer is any person who, after reviewing and selecting a product or service, has registered their data and ordered a product or service.

The user of www.eveilleurparfums.com means any person who uses the website www.eveilleurparfums.com for the purpose of purchasing products advertised on it or obtaining information about a particular product.

The use of www.eveilleurparfums.com implies access to the www.eveilleurparfums.com page in order to obtain information about its content and/or purchase products.

The web shop or online purchase implies the purchase of products via www.eveilleurparfums.com

Products include all products that are highlighted on www.eveilleurparfums.com and that can be purchased via the web store.





GENERAL PROVISIONS OF THE TERMS OF USE



The holder of all rights on the website www.eveilleurparfums.com is the trading company La Libellule d.o.o. for production, services and trade.

All Buyers who place an order through the Seller's website are advised to familiarize themselves with the Seller's Terms of Use.

Those Terms of Use that are in force at the time of concluding the Agreement with the Seller will be valid for the Buyer.

The customer will confirm that he fully understands and accepts the Terms of Use by ticking the place provided for this when placing an order.

The terms of use will be delivered to the Customer's e-mail address in pdf format.

In case of ambiguities in the Terms of Use, the Buyer may contact the Seller.

Users are instructed to familiarize themselves with these Terms of Use before making the purchase and to check them regularly, in order to be familiar with all rights and obligations, and in case of ambiguities, they can contact the Seller.

These Terms of Use apply to the rights and obligations related to the purchase of products or services via the Seller's web store and the rights and obligations arising from the conclusion of a Distance Selling Agreement (hereinafter: Agreement) between the consumer as the end customer and the Seller's web store , are considered an integral part of such contracts in relation to the conditions and method of ordering products, product prices, payment methods, complaints and returns, delivery, guarantees, protection of confidentiality of personal data and other issues related to the use of www.eveilleurparfums.com and online shopping.

Through www.eveilleurparfums.com it is possible make a product purchase.

The customer can only be an adult and capable of doing business.

Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians, and persons partially capable of business may conclude the contract only with the consent of their legal representative or guardian.

The Seller bears no responsibility for actions contrary to this provision.

Users of www.eveilleurparfums.com are obliged to provide accurate, valid and complete personal data when filling out the registration form.

The seller is not responsible for defects and errors that may occur because the User did not provide accurate, valid and complete personal data when filling out the registration form.

The seller is authorized, without prior notice, to change the content of these Terms of Use, the range of products, their prices, other information related to the web shop as well as all other content of www.eveilleurparfums.com, which is why the Users of www.eveilleurparfums.com are obliged every time they visit it website to review its content.

The opposite action releases the Seller from any responsibility.

The aforementioned changes will come into force upon publication on the website www.eveilleurparfums.com.

The seller is released from any responsibility for damage that could occur on devices that enable access to www.eveilleurparfums.com and data stored on the same devices when using www.eveilleurparfums.com if the same is caused by illegal actions of third parties, computer viruses and the like and others cases for which the Seller is not responsible.

Also, the Seller is released from any liability in the event of circumstances that prevent the use of www.eveilleurparfums.com.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital data, we do not guarantee the accuracy and security of information transmitted or collected through this website, unless expressly stated otherwise on this website. www.eveilleurparfums.com reserves the right to make errors in the description and image of the products that are set according to the information provided by the manufacturer.

The seller places all materials, photos and text on the website in good faith in order to make it easier for the customer to make a purchase. The seller does not guarantee that the photos of the product fully correspond to the appearance of the product itself. The seller reserves the right to make mistakes in the description and image of the product, which are set according to the information provided by the manufacturer, as described in the previous paragraph. Differences between the actual product and the photo of the product and the product described on these pages are possible, if the manufacturer changes any of the characteristics or content of the product. All descriptions are regularly and thoroughly checked.

This online store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services.

Card information and personalized security features are not stored on Shopify.

We invest in the review process. We do not practice or encourage the submission of false consumer reviews or endorsements, or ordering another entity or individual to submit them, or misrepresenting consumer reviews or social endorsements in order to promote a product.

Our reviews are subject to a user identity verification process, and we make every effort to ensure that published reviews come from consumers who have actually used or purchased the product.

We have no influence on the reviews left via Google and Facebook accounts and cannot influence their technical settings regarding the verification of the identity of users who give reviews.



La Libellule d.o.o. for production, services and trade claims copyright on all its own content (textual, audio and visual materials). Copying, distribution, republishing or modification of any material or software found on the www.eveilleurparfums.com website is strictly prohibited without our prior written permission. Unauthorized use of any mentioned content or part of the site, without the permission of the copyright owner, is considered a violation of rights that results in a lawsuit and a possible lawsuit.





CONCLUSION OF CONTRACTS ON THE SALE OF THE WEB STORE www.eveilleurparfums.com



Online shopping can be done by registering at the designated place on www.eveilleurparfums.com or as a guest, where the customer will enter information about the e-mail address and the delivery address. When filling out the registration form, the customer is obliged to provide accurate, valid and complete personal data.

To complete the order, follow the online purchase process and click on the appropriate button to complete the order. You will then receive an email confirming receipt of the contents of your order. We will notify you by email that the order has been confirmed and shipped.

The products that can be purchased are published on www.eveilleurparfums.com and are listed next to each product information on product specification and price.

The price and terms of delivery are listed under Delivery.

The selection of the desired product is done by saving it in "Your cart" by clicking on the "Add to cart" link. Acceptance of the product order depends on availability. Accordingly, we reserve the right in case of difficulties related to product delivery or lack of items in the warehouse, to offer you a replacement product of the same or higher quality and value.If you do not wish to order a replacement product, we will refund the amount paid.

"Your cart" contains all the products that the Customer has chosen for purchase, together with the price of the product and the delivery price, as well as the total price (VAT included). If the customer wants to continue with the purchase, he selects the Check link, and the system automatically takes him to the page where he needs to confirm the information that the customer provided during registration or enter his full information, delivery address, confirm or possibly change the delivery of the invoice and choose a payment method.

We reserve the right to remove any product from this website at any time, as well as to remove or modify the material or content thereof. While we will always do our best to process all orders, there are exceptional circumstances that force us to refuse to process an order after we have sent an order confirmation.

We reserve the right to do so at any time.



PRICES

Product prices are retail. Product prices and delivery prices are expressed in euros and include the corresponding VAT. The seller updates the highlighted prices regularly.

The seller is authorized to change prices without prior notice.

Also, the Seller is authorized, without prior notice, to set a price lower than the regular price for an individual product, a group of products and/or for all products, as well as for a certain method of payment, which includes, among others, promotional sales, clearance sales, seasonal discounts, product sales with an error and the sale of expired products. The aforementioned benefits will be indicated to the Customer before the actual purchase.

The price of the product will be that stated at all times on our website, except in case of obvious error. Although we make every effort to ensure that the prices listed on the website are correct, errors may occur. If we discover an error in the price of a product you have ordered, we will notify you as soon as possible and give you the option of confirming the order at the correct price or canceling the order. If we are unable to get back to you, the order will be considered canceled and all amounts paid will be refunded in full.

We are under no obligation to sell you any product at an incorrectly stated lower price, even when we have sent an order confirmation, if the price error is obvious and unmistakable and you could reasonably have understood that the price was incorrect.



PAYMENT

The customer can pay for the purchased products through payment cards once.

Card payment is considered completed at the moment of receipt of authorization by the card issuer.

If you provide us with your credit card information, the information is encrypted using secure layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.



DELIVERY

The products that have been paid for will be delivered to the Customer within the period specified in the confirmation after the purchase has been made.

Delivery is made only after the customer has placed the order and after the visible payment on our transaction account.

Except in exceptional circumstances, we will endeavor to deliver the order before the date specified in the confirmation received after the purchase is made or, if no delivery date is specified, within the estimated time frame specified when selecting the delivery method, and in any case within a maximum of 30 days from the date of purchase.

After processing the order, the Customer receives a notification by e-mail with the invoice at the time of dispatch of the shipment from www.eveilleurparfums.com and after that information about the status of his shipment from the delivery service.

Delivery is made by the Seller by hiring a reputable delivery service. Regular delivery is made to the entrance to the residential building of the desired address. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer is located, but to the entrance of the building.

In the event that the Seller is not able to deliver the purchased product within the stated deadlines, he will inform the Buyer about this in order to agree on a new delivery deadline.

In this case, the Buyer has the right to terminate the Agreement.



Delivery is made to the Customer's address specified during the order and exclusively to the person designated by the Customer as the recipient when placing the order.

Collection can only be done from the person designated as the recipient upon presentation of an identification document.

In the event that the Customer does not present a personal identification document (identity card or passport), the delivery service is not obliged to deliver the ordered product.

The buyer confirms with his signature at the time of collection that ex took the package in undamaged condition. After the Customer has collected the package, the delivery service is not responsible for any complaints, damage or loss of the content of the received package, except with proof that the damage did not occur after delivery.

In cases where a product different from the one he bought was delivered to the customer, he has the right to deliver the ordered product, and if this is not possible, the customer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the cost of returning the product, and is obliged to return incorrectly delivered product.

During delivery, along with the purchased product, the Customer receives all the documents that accompany the product, the invoice, and the receipt of the shipment, which he is obliged to sign. By signing the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.

If the Customer is not at home at the time of delivery, he will be left with a message about the attempted delivery and instructions for picking up the shipment.

If the Buyer does not pick up the shipment within 5 working days of receiving the message about the delivery attempt with instructions for picking up the shipment (not counting the day on which the message was left), then the ordered product is returned to the Seller.

In this case, it is considered that the Customer has canceled the order and receives a refund of the paid funds.

We are not responsible for incorrectly written delivery information by the Customer, and if the shipment is returned to us due to such an error, we will return the money to you in the same way we received it.

The returned amount of money will be reduced by the cost of postage that we had to pay due to incorrect data left by the Buyer.



There is a possibility of collecting customs duties and taxes when the shipment arrives in your country.

All costs related to customs and taxes are paid by the recipient of the shipment.

La Libellule d.o.o. for production, services and trade has no control over these costs.



Delivery prices are displayed on www.eveilleurparfums.com under Delivery and include the relevant VAT.





NOTICE ON HOW TO SUBMIT CONSUMER COMPLAINTS

The consumer's right to complain, as well as the trader's obligations in the event of a complaint, are regulated by the Consumer Protection Act.

The Law on Consumer Protection (Official Gazette 19/22) defines a written complaint by a consumer as a complaint in which the consumer expresses his dissatisfaction with the purchased goods, the service provided or the merchant's dealings with the consumer, which the consumer sends to the merchant on a permanent medium or a means of network communication that enables time storage and the content of the communication, on a permanent medium, if the merchant has enabled such a form of communication.

Pursuant to Art. 10, paragraph 4 of the Consumer Protection Act (Official Gazette 19/22) You can submit your written objections by e-mail to info@eveilleurparfums.com or by mail to the address: La Libellule d.o.o. for production, services and trade, Ulica Petra Zoranića 23, 20350 Metković.

Upon receipt of your complaint, we are obliged to confirm receipt of your complaint without delay and in writing by mail or electronic mail. (Article 10, paragraph 3 of the Consumer Protection Act (Official Gazette 19/22))

We are also obliged to respond in writing to every written complaint by the consumer, no later than 15 days from the date of receipt of the complaint, clearly declaring whether we accept the validity of the consumer's complaint. (Art. 10, paragraph 6 of the Consumer Protection Act (Official Gazette 19/22))

The mentioned articles, as well as the entire text of the Consumer Protection Act, can be found at Consumer Protection Act - Zakon.hr



RESPONSIBILITY OF THE SELLER FOR MATERIAL DEFECTS OF THE PRODUCT



The seller is responsible for material defects of the product, in accordance with the applicable regulations.

The Buyer is obliged to inform the Seller about the existence of visible defects within two months from the day he discovered the defect, and no later than two years after the transfer of risk to the Buyer.

When, after the receipt of the item by the Buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the Buyer is obliged, under threat of loss of rights, to notify the Seller of this defect within two months from the day the defect discovered.

The seller is not responsible for defects that appear after two years have passed since the delivery of the Product.

Material defects for which the Seller is responsible:
The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this.
The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.
It is understood that a defect that appeared within a year from the transfer of risk existed at the time of the transfer of risk, unless the Seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect.

The seller is not responsible for minor material defects.



There is a disadvantage:

1. if the item does not correspond to the description, type, quantity and quality, i.e. lacks functionality, compatibility, and interoperability and other features as determined by the purchase agreement,
2. if the thing is not suitable for any special purpose for which the buyer needs it and with which the buyer informed the seller at the latest at the time of concluding the contract and in relation to which the seller gave his consent,
3. if the item is not delivered with all additional equipment and instructions, as determined by the sales contract or
4. if the item was not delivered with an upgrade as determined by the sales contract,
5. if the thing is not suitable for use for the purposes for which the thing of the same type would normally be used, taking into account all the regulations of the European Union and the regulations of the Republic of Croatia, technical standards or, if there are no such technical standards, applicable codes of conduct in a certain area if they exist,
6. if the thing does not correspond to the quality and description of the sample or model that the seller made available to the buyer before concluding the contract,
7. if the item is not delivered with additional equipment, including packaging, assembly instructions or other instructions, the receipt of which the buyer can reasonably expect,
8. if the item does not correspond to the quantity or does not have those properties and other features, including those related to durability, functionality, compatibility and safety, which are common for the item of the same type and which the buyer can reasonably expect considering the nature of the item and taking into account take into account any public statements made by the seller or other persons in previous stages of the chain of transactions, including the manufacturer, or made on their behalf, especially in advertising or labeling.
If the Buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the thing, the defect is not taken into account if the Seller did not know or should have known about these statements, or these statements were refuted by the time of the conclusion of the contract or they did not influence the Buyer's decision to conclude a contract.



DEFECTS FOR WHICH THE SELLER IS NOT RESPONSIBLE
The seller is not responsible for defects if they were known to the buyer at the time of the contract or could not remain unknown to him.
The seller is also responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain characteristics or features.



OVERVIEW OF ITEMS AND VISIBLE DEFECTS
The buyer is not obliged to inspect the item or submit it for inspection, but he is obliged to inform the seller about the existence of visible defects within two months from the day he discovered the defect.

If the existence of a material defect is determined, the Seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligatory Relations according to the consumer's choice:

- elimination of deficiency,

- delivery of another product without defects,

- price reduction.



The Buyer may terminate the contract only if he has previously given the Seller a subsequent appropriate deadline for the fulfillment of the contract.

The buyer can terminate the contract even without leaving a subsequent deadline if the seller, after notifying him of the defects, has informed him that he will not fulfill the contract, or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even in the subsequent deadline, as well as in the case where the buyer, due to the delay of the seller, does not can achieve the purpose for which he concluded the contract.

If the Seller does not fulfill the contract in the subsequent period, it is terminated by force of law, but the Buyer can keep it if he declares to the Seller without delay that he keeps the contract in force.

The seller is authorized to refuse to remove the defect if repair and replacement are impossible or if this would cause him disproportionate costs, taking into account all the circumstances, especially the value of the item without the defect, the significance of the defect and the question of whether the repair or replacement can be carried out without significant inconvenience for the customer.

When the Buyer is a legal entity, the rules on material defects prescribed by the Law on Obligations apply to him, and the rules from this part "Material Deficiencies" do not apply to him.

All complaints can be sent by mail to La Libellule d.o.o. for production, services and trade, Ulica Petra Zoranića 23, 20350 Metković or by e-mail at info@eveilleurparfums.com.

In order for the Seller to respond to a consumer's written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their first and last name and the address to which the response will be delivered. The seller must legally provide a response to the consumer's complaint in writing no later than 15 days after receiving the complaint.



UNILATERAL TERMINATION AND REFUND

Each User has the opportunity to review the Terms of Use by clicking on the link at the bottom of each page under the Terms of Use, and the Terms of Use will be delivered to the Customer at the suggested e-mail address in PDF format.

The buyer can unilaterally terminate the contract within 14 (fourteen) days from the delivery of the goods to the buyer without giving a reason.

The customer does not have the right to unilaterally terminate the contract if:

the service contract was fully fulfilled by the merchant, and the fulfillment began with an explicit previous pthe consumer's resignation and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this point if the service is fully fulfilled;
the subject of the contract is goods or services, the price of which depends on changes in the financial market that are beyond the trader's influence, and which may appear during the duration of the consumer's right to unilaterally terminate the contract;
the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer; the subject of the contract is easily perishable goods or goods that quickly expire;
the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery;
the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery;

the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader's influence;
the consumer specifically requested a visit from the trader to carry out urgent repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods;
the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery;
the subject of the contract is delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
contract concluded at a public auction;
the subject of the contract is the provision of accommodation services that are not intended for housing, the provision of goods transport services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period;
the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.

In order for the user to exercise the right to unilaterally terminate the contract, he must notify the Seller of his decision to unilaterally terminate the contract before the deadline expires.

The user can notify the seller of his decision to unilaterally terminate the contract before the end of the term, with an unequivocal statement in which he will state his name, address, telephone number and e-mail address.

The user can send the statement by mail to the address of La Libellule d.o.o. for production, services and trade, Ulica Petra Zoranića 23, 20350 Metković or by e-mail to info@eveilleurparfums.com, in which it is necessary to state: invoice number, invoice date, first and last name, address, telephone number and e-mail address.

The seller will send a confirmation of receipt of the notice of unilateral termination of the contract without delay, by e-mail.

If the user unilaterally terminates the contract, he will be refunded the money received from him, including delivery costs, without delay, and no later than within 14 (fourteen) days from the day the Seller receives the Buyer's decision to unilaterally terminate the contract.

The refund will be made in the same way the Customer made the payment. In the event that the Buyer agrees to another way of returning the paid amount, he does not bear any costs in relation to the return. The Seller can refund money only after the goods are returned to him or after he is provided with proof that the goods have been sent back.

The buyer is obliged to send the goods to the address of La Libellule d.o.o. for production, services and trade, Ulica Petra Zoranića 23, 20350 Metković without undue delay, and in any case no later than within 14 (fourteen) days from the day on which he sent his decision on unilateral termination of the Agreement to the Seller.

The direct costs of returning the goods are borne by the Buyer. It is recommended that the Customer contact info@eveilleurparfums.com before the termination in order to explain the procedure for returning the goods.

The buyer is responsible for any decrease in the value of the goods resulting from the handling of the product, except for that which was necessary to determine the nature, characteristics and functionality of the product.

In order to determine the nature, characteristics and functionality of the product, the consumer can handle the product and inspect it exclusively in the manner that is customary when purchasing a product at the Seller's premises.

During the period in which the consumer exercises the right of return, he must store the goods with due care.

In case of a decrease in the value of the product as a result of excessive handling of the product, the Seller will assess the decrease in the value of the product taking into account the objective criteria of each individual case and will inform the Buyer about it.



PRODUCT REPLACEMENT

If it is rain case of replacement of a damaged or defective product, the replacement is at the Seller's expense, and if it is a question of replacing the product due to the Buyer's wish, the buyer sends the goods at his own expense to the Seller's address.

The seller is not responsible for possible damages and other obligations that are in the domain of the delivery service, but in agreement with them will ensure top service for every customer.



RIGHT TO CANCEL THE ORDER

Both the Seller and the Buyer can use the right to terminate the contract (cancellation of the order) before sending the product for delivery, with the return of previously paid funds.

If the Seller cannot deliver the paid product for any reason, the funds will be refunded to the Buyer within (3) three working days.

If the Buyer decides to terminate the contract (cancel the order) before the product has been sent for delivery, the refund will be made to the Buyer within (3) three working days.

If the customer decides to terminate the contract (cancel the order) after the product has been sent for delivery, the refund will be made within (3) three working days after the product has been returned by the customer, minus the cost of delivery and the amount of the card commission (if goods paid for by credit or debit card).

Postage costs are non-refundable.



SALE OF ITEMS WITH A SHORTAGE

Items with open packaging may have minor defects (open packaging, damaged packaging, damaged item, used item) and may be returned for sale. The type of defect in the item or packaging, or the condition of the item, is specified in the web store in the description of each item.

All open items in La Libellule d.o.o. for production, services and trade, they undergo an inspection during which the type of deficiency is determined. All reviewed items are able to perform the functions for which they are intended according to the product specification.

Types of defects of items marked with open packaging, which are listed in the webshop in the description of each item:

Open packaging - the item has an open packaging, but it is fully functional and has no damage. The price has been further reduced.

Damaged packaging - the item has damaged, incomplete or non-original packaging, but is fully functional. The price has been further reduced.

Damaged item - the item has minor aesthetic damage, there may be signs of use and it may have damaged packaging. The price has been further reduced.

Used item - the customer returned the item. It is used and the packaging may be slightly damaged. The price has been further reduced.



OUT OF COURT RESOLUTION OF CONSUMER DISPUTES

In the event of a possible dispute, the Seller and the consumer will resolve the dispute amicably, and if this is not possible, the competent court in Dubrovnik will have jurisdiction over the matter, applying Croatian law.

Dispute resolution is possible before other conciliation centers.



OTHER PROVISIONS

The Seller gives the right to the Buyers to use all services on www.eveilleurparfums.com for non-commercial purposes, only for personal needs.

Changing the content of www.eveilleurparfums.com, in any form, is prohibited as public performance, copying and the like.

The use of www.eveilleurparfums.com content on other websites is prohibited.

When purchasing any product, which is the subject of copyright or intellectual property rights, the Seller does not grant any additional rights of use and publication, except for the expressly granted right or permission from the manufacturer or distributor of the product.

When www.eveilleurparfums.com provides links to other websites of other persons, they are not owned by the Seller and these Terms of Use do not apply to the Seller and the Buyer in the case of the use of the respective websites.

The seller of these websites does not control and assumes no responsibility for any of them or their content.

Visiting these pages is entirely at the Buyer's own risk and the Seller bears no responsibility.

Although the Seller makes every effort to ensure that all published product information is accurate, it is possible that the information about a particular product is not updated or correct, in which case the Seller will notify the Buyer who placed the order, after which the Buyer has the right to remain with his order or change it .

The photos with the products are only illustrative in nature.

The seller reserves the right to publish content in English and French in cases where the product name, parts thereof or functions are in English or French; about expressions in English or French that are generally accepted in the Croatian language, i.e. that it is a common terminology and when there is a risk that important information cannot be translated precisely enough into Croatian without losing its meaning and meaning.



CONTACTS

For all information, comments, compliments, complaints, and everything else, Buyers can contact the Seller at the address La Libellule d.o.o. for production, services and trade, Ulica Petra Zoranića 23, 20350 Metković
e-mail: info@eveilleurparfums.com